Frequently asked questions.

Pondo is an AI-first, school-aligned adaptive learning system that builds a longitudinal understanding of how a child learns, provides the minimum effective support needed for the current curriculum, verifies independent understanding, and helps families and teachers act on trustworthy evidence rather than guesswork.

No. Pondo is for every learner — everyday, confident and struggling learners, and neurodivergent learners — in one product.

No. Pondo never diagnoses or labels a child.

No. Support is based on what Pondo observes a child needs. Sharing a diagnosis is optional.

The trial gives you the real Pondo product for a month: verified parent accounts, household and consent controls, learner profiles, optional school context, adaptive learning sessions, trustworthy separated evidence, and a parent-authorised teacher view.

No. Pondo supports learning alongside school, and teachers stay the professionals.

No. Pondo is a structured learning system, not an open-ended chat.

Pondo offers the smallest support likely to help, then reduces it as the learner shows they can work independently.

Work done with instructional help paused. Reading and comfort tools stay on and never count against independence.

It says so — “Pondo isn't sure yet” — and explains what further evidence would help.

Yes. Teachers only see a learner when a parent/guardian invites them, and the parent can revoke access.

Pondo begins with a one-month trial. Pricing after that has not yet been announced.

Use only information you are authorised to provide. Do not use Pondo for medical, diagnostic, emergency, or highly sensitive information.