Privacy Notice

Who this notice is for

This notice is for the parents and guardians who set up and manage a Pondo account for a learner. It explains what information Pondo handles, why, and how you stay in control. It is information about how Pondo handles data; it is not legal advice.

What Pondo collects

A parent account uses an adult email address and a password. Adult email verification is required before any learner information can be added.

For a learner, Pondo uses a first name and the learning context needed to support their learning. Grade, curriculum and subject are learning context, not a definition of the learner and not Pondo's identity.

Any optional context you choose to share about a learner — for example a professional, sensitive or neurodivergent note — is separately governed, is parent-provided, and is kept apart from assessed learning evidence.

Why Pondo uses it

Pondo uses this information to operate the learner's learning: to set up their space, to organise evidence of what they are learning, and to plan a next step.

Pondo does not use personal information for marketing, and Pondo does not sell personal information.

How it is protected

Information is kept within an authenticated household and is isolated from other households using row-level security at the data layer.

A parent-to-child handoff creates a restricted child session for the learner. It does not give the child access to the parent account or to adult controls.

How long Pondo keeps it

Pondo keeps account and learner information for as long as the account is active and for a reasonable period afterwards so that you can return to it or ask for it to be removed. You can request deletion at any time through support.

The specific retention period that applies to your account is set out in the governing terms the account owner publishes; Pondo does not keep information longer than it needs to for the purposes described in this notice.

Your choices and data requests

You choose the information you provide and you can review or correct it. You can ask Pondo to export your information, or to delete an account or a learner, and you can withdraw consent.

Data export, account or learner deletion, and consent withdrawal are handled by the Pondo team. Use the support channel at support@pondo.me and Pondo will act on the request.

What Pondo does not claim

This notice is information about how Pondo handles data, not legal advice. Pondo does not diagnose medical or neurodevelopmental conditions and does not label a child. Pondo makes no claim of a specific certified security or compliance standard in this notice.

Children's & learner information

Pondo keeps the amount of information about a learner to a minimum: a first name and the learning context Pondo currently supports.

A verified adult account is required before any learner information can be added. The parent or guardian governs that information and can review and correct it.

No child-learning information crosses the commercial boundary. Subscription and billing are handled by a separate commercial system; a learner's learning information is not shared with it.

Pondo does not diagnose, label, or build a learning-style profile of a child.

A teacher sees a learner only when a parent invites them. That access is limited to the shared school context and a concise summary, and a parent can revoke it at any time.

To make a request about a learner's information, contact support@pondo.me.

How Pondo uses AI

Pondo uses AI to help support a learner's learning.

AI outputs are treated as uncertain and are stated plainly, including when Pondo is not sure yet.

AI is not used to diagnose or label a child.

Important decisions can be reviewed, and AI does not set a lasting preference on its own — people govern those choices.

Questions and requests

Email support@pondo.me or use Contact support to reach the Pondo team about your information or this Privacy Notice.